Refund Policy

1. Before paid generation starts

If no paid generation round has started, email linewardsupport@gmail.com. After verifying the order, account, and unused status, we may approve a refund through the original payment method.

2. After paid generation starts

Refunds are generally unavailable once a paid generation round has started because digital processing and delivery begin immediately. This does not limit mandatory rights under applicable law.

3. Partial or technical failure

If some results fail, contact support. We will review the project and first attempt an available recovery, retry, or completion. If Lineward AI cannot reasonably provide the purchased service, we will determine an appropriate remedy or refund for the undelivered portion as required by applicable law.

4. Duplicate or unauthorized charges

Report duplicate or suspected unauthorized charges promptly. We may request reasonable verification and will coordinate the appropriate correction or refund with Creem.

5. How to request

• Email linewardsupport@gmail.com from the account email when possible.
• Include the Creem order or transaction identifier, purchased pack, and reason for the request.
• Never email your password or full payment-card number.
• Approved refunds are returned through the original payment method; bank processing time is outside our control.